Category Archives: outsourcing

Addressing Visa Risk in the Global Services Industry

Writing in Forbes, veteran Forrester analyst Stephanie Moore recently wrote that “every offshore development team requires an onsite component, [and] that [the] onsite component could be provided by American citizens — who naturally have more contextual business understanding, thus satisfying … Continue reading

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Posted in cross-border effectiveness, global project management, outsourcing, political risk | Tagged , , , , , , , , , , | Leave a comment

Infrastructure Questions in Global Business Selling

Boston is getting back to business today, two days after a transformer fire that knocked out power to most of the Back Bay, affecting hundreds of homes, businesses, hotels, schools and colleges.  Two days!  That’s a lot of lost business. … Continue reading

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Posted in doing business in India, global sales & marketing, outsourcing | Tagged , , , , , | Leave a comment

A Post-Visa World?

In a recent discussion about global IT services, one of my clients mentioned that we are essentially living in a post-visa world when it comes to India-US business. (Thank you, you know who you are!) There’s always been some uncertainty … Continue reading

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Posted in global project management, global sales & marketing, globalization, outsourcing | Tagged , , , , , , , | Leave a comment

Speaking of Supporting International Trade…

Just after I wrote about a nationalistic tone in Obama’s speech where he encouraged selling into international markets, he signs into law dramatically higher fees on H1B visas that seem to be targeted directly at Indian IT/BPO services companies.  The … Continue reading

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Outsourcing to Support Socioeconomic Development

I recently traveled to Israel with my family, and got to catch up with some friends I haven’t seen in 10 years!  After a lovely dinner, one of their Jewish Israeli neighbors dropped by and mentioned his involvement with a … Continue reading

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Posted in global strategy, international business, IT Outsourcing, outsourcing, political risk | Tagged , , , , , | Leave a comment

Outsourcing and Fair Trade?

Phil Fersht’s blog Horses for Sources published a piece about Senator Schumer’s proposed tax on calls transferred to foreign call centers several weeks ago that has received spirited comments for and against the proposed legislation. One comment in particular caught … Continue reading

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Posted in globalization, marketing, outsourcing, political risk | Tagged , , | 1 Comment

Outsourcing Fear and Loathing

Back in September, Boston media gave extensive coverage to the decision of Boston area Hyatts to layoff their housecleaning employees and engage an outside cleaning service.  You might think this would be Hyatt’s internal business, but in this area at … Continue reading

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Recession Driving Changes in Captive Center Strategies?

A recent article in the Wall St. Journal consolidated reporting on a number of recent changes in so-called captive centers (IT or back-office services operations in India owned by non-Indian, usually US or UK, businesses).  While the leading sentence talks … Continue reading

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Posted in financial services, global strategy, outsourcing | Tagged , , , , , , , , | 1 Comment

Evaluating Vendors Across Cultures

Recently we were talking with an American client about an upcoming trip to India to evaluate outsourcing vendors.  They are experienced managers, who have evaluated a number of vendors for different kinds of services for their business, and they have … Continue reading

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Posted in diversity and cross-cultural understanding, doing business in India, outsourcing | Tagged , | Leave a comment

Offshore Outsourcing Failure, or Change Management Failure?

I heard another story of failure with a software development team working from India for a client in the U.S. yesterday.  Mulling it over this morning, I am struck by the number of factors racked up against this team ever … Continue reading

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