- Bosses seek to hire ‘critical thinkers,’ but what does that mean they want? wsj.com/articles/bosse…. Thank you @hampshirecolg ! 2 years ago
- RT @MichelFeaster: A CEO’s job is to provide context. Shared my philosophy about building teams & culture w/ @nytcorneroffice https://t.co/… 2 years ago
- .@rodrikdani nails it again The G20’s Misguided Globalism livemint.com/Opinion/bYGlTw… Note "global commons," intra-country inequality. 2 years ago
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Category Archives: outsourcing
Writing in Forbes, veteran Forrester analyst Stephanie Moore recently wrote that “every offshore development team requires an onsite component, [and] that [the] onsite component could be provided by American citizens — who naturally have more contextual business understanding, thus satisfying … Continue reading
Boston is getting back to business today, two days after a transformer fire that knocked out power to most of the Back Bay, affecting hundreds of homes, businesses, hotels, schools and colleges. Two days! That’s a lot of lost business. … Continue reading
In a recent discussion about global IT services, one of my clients mentioned that we are essentially living in a post-visa world when it comes to India-US business. (Thank you, you know who you are!) There’s always been some uncertainty … Continue reading
Just after I wrote about a nationalistic tone in Obama’s speech where he encouraged selling into international markets, he signs into law dramatically higher fees on H1B visas that seem to be targeted directly at Indian IT/BPO services companies. The … Continue reading
I recently traveled to Israel with my family, and got to catch up with some friends I haven’t seen in 10 years! After a lovely dinner, one of their Jewish Israeli neighbors dropped by and mentioned his involvement with a … Continue reading
Phil Fersht’s blog Horses for Sources published a piece about Senator Schumer’s proposed tax on calls transferred to foreign call centers several weeks ago that has received spirited comments for and against the proposed legislation. One comment in particular caught … Continue reading
Back in September, Boston media gave extensive coverage to the decision of Boston area Hyatts to layoff their housecleaning employees and engage an outside cleaning service. You might think this would be Hyatt’s internal business, but in this area at … Continue reading
A recent article in the Wall St. Journal consolidated reporting on a number of recent changes in so-called captive centers (IT or back-office services operations in India owned by non-Indian, usually US or UK, businesses). While the leading sentence talks … Continue reading
Recently we were talking with an American client about an upcoming trip to India to evaluate outsourcing vendors. They are experienced managers, who have evaluated a number of vendors for different kinds of services for their business, and they have … Continue reading
I heard another story of failure with a software development team working from India for a client in the U.S. yesterday. Mulling it over this morning, I am struck by the number of factors racked up against this team ever … Continue reading