Tag Archives: outsourcing

Outsourcing Fear and Loathing

Back in September, Boston media gave extensive coverage to the decision of Boston area Hyatts to layoff their housecleaning employees and engage an outside cleaning service.  You might think this would be Hyatt’s internal business, but in this area at … Continue reading

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Posted in marketing, outsourcing, political risk | Tagged , | Leave a comment

(Not) Talking About Race

It’s been an “interesting” time in Cambridge, Massachusetts (where I live) in the past week.  Every day the front story above the fold of the Boston Globe has been about one aspect or another of the controversy around the arrest … Continue reading

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Posted in cross-border effectiveness, diversity and cross-cultural understanding | Tagged , , , | 1 Comment

Recession Driving Changes in Captive Center Strategies?

A recent article in the Wall St. Journal consolidated reporting on a number of recent changes in so-called captive centers (IT or back-office services operations in India owned by non-Indian, usually US or UK, businesses).  While the leading sentence talks … Continue reading

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Posted in financial services, global strategy, outsourcing | Tagged , , , , , , , , | 1 Comment

From Wall Street to Bangalore…how will this play out in India's IT services?

I spent the weekend glued to my laptop screen, repeatedly checking for updates on Lehman’s situation, as well as Merrill and AIG.  Like a rubbernecker watching a highway accident, I couldn’t stay away, emotions surging through me as disaster unfolded … Continue reading

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Posted in financial services, international business, outsourcing | Tagged , , | 2 Comments

Mixed Reviews of Outsourcing in China

The past few weeks have brought a couple of notes about outsourcing IT services to China, with rather different perspectives. McKinsey’s recent research note notes some key challenges: lack of employees with strong English skills and international project management capabilities, … Continue reading

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Posted in doing business in China, outsourcing | Tagged , , , | 1 Comment

Sandeep Sood on the Not-So-Flat World

I’ve been a fan of Sandeep Sood’s wickedly funny comic “Doubtsourcing” for some years now. (He seems to be taking a breather right now, writing about big B’s campaign, but that’s another story…) Yesterday his newsletter pointed me to an … Continue reading

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Posted in doing business in India, outsourcing | Tagged , , , | Leave a comment

Captive vs. Outsourcing?

Yesterday I attended the Boston TiE organization’s panel discussion on this subject. I was impressed (again): The moderator, Sandeep Kaujalgi, did a nice job of soliciting and comparing the views of the panelists; the panelists spoke from their real-life experience … Continue reading

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Posted in outsourcing | Tagged , , , | 1 Comment